Here’s what our clients have to say:
Tanya
Exceptionally kind and caring.
It is two weeks since we entrusted our beloved Coco to Passing Paws. My husband and I will forever be grateful to Lisa who attended to us with such genuine understanding and empathy and also to Tegan, thank you both for the way you took care of our little girl. This was our first time to use the service of Passing Paws. Having rescued many animals over the years, we have had to go through the heart wrenching final goodbye so many times and it never gets easier. Whilst other pet cremation companies we used on previous occasions were good, for us Passing Paws feels very personalised and deeply caring. I absolutely recommend Passing Paws, I believe your precious pet could not be in better, more caring hands and that means so much.
Jacqui
Passing Paws were respectful, compassionate and caring!!
Carmen
Caring and compassionate team.
Wouldn’t recommend Passing Paws more, third time using their service for my beloved pets. Caring and compassionate team, I was able to get my boys back within a few days. Thank you very much for the amazing service.
Carla
Such a professional and compassionate business.
We just lost our dear little dog Jessie after 15 years and our vet recommended Passing Paws. Such a professional and compassionate business that kept us informed and comforted right through the cremation process. The entire team were so respectful and caring. I would thoroughly recommend Passing Paws to anyone who loves their pet and wants them farewelled in the most loving and dignified way possible.
Emma
The team took time with us and also gave us time to grieve.
The service Passing Paws Pet Cremations provided gave us all such a huge sense of comfort. Having a ceremony for Bailey allowed our daughter to see death can be peaceful and special, and allowed her to be a part of the process. We shared dear memories which allowed us to cry and laugh in a really peaceful setting in the Garden of Rest. Prior to Bailey coming to Passing Paws the phone calls we had were also comforting, helping us organise all the details and made me really trust sending Bailey to Passing Paws. Bailey was treated as a part of the Passing Paws family, everyone showed him so much love. The team also took time with us and also gave us time to grieve. The message when the cremation started was also very special to us and we are forever grateful for everything. Everything was perfect even in such a sad time and it made the process so much easier for all of us. I’m so proud and happy that Bailey had the best send off. He deserved the best and that’s what Passing Paws were able to do. Thank you so much, Emma.
Jazz
The staff at Passing Paws were so accommodating.
When our little fur baby, Ollie died unexpectedly I knew I wanted to get her cremated but had no idea where to start. I only knew I wanted her cremated as soon as possible & that I wanted to make sure it was her ashes I was getting back. I called around a few places and they were talking about putting her body in a freezer overnight & getting the ashes back to me in a couple of days. The staff at Passing Paws were so accommodating & understanding. We were able to get the cremation done that afternoon & Ollie’s ashes back that same day. They even let us view her wrapped up body going into the furnace. We were able to say goodbye to her & it made her passing a little more bearable. Thank you for everything guys.
Vanessa
The staff were just amazing.
I can not say enough good things about this business. Recently my best friend lost her larger than life dog. She was devastated, to say the least, and those of us who knew him well felt the enormous loss as well. I had met the Passing Paws team at one of the various pet fairs that I attend regularly and liked their attitude and professionalism, so I suggested that they may be someone she would like to contact. Her precious boy was laid to rest very late in the day, and while she hadn’t contacted them directly the vet had let Passing Paws know he would be coming to them. Within the hour she received a text to say that they would take care of him. Another 2.5 hours later (7.30pm) she received another text to say that they had been to collect him. The text was graceful, respectful and extremely comforting. The following day we joined her boy at the facility to say our last goodbyes and finalise arrangements. The staff were just amazing. Professional, compassionate and in tune with their client’s needs. I have organised human funerals and they were not handled nearly as well as this company handles beloved pets. They have a lot to teach other business about how to do business with heart and soul. I hope you won’t need this type of service, but if you do, I implore you to talk to these guys. Thank you Passing Paws, your grace was extraordinary
Joshua
They're compassionate, reliable and go the extra mile.
Lee and the team take the upmost care from the get go. They’re compassionate, reliable and go the extra mile to make sure you’re looked after in what can be hard times. Thanks Lee! 10/10 would recommend.
Tiffany
I highly recommend this wonderful family business.
Thank you Passing Paws for taking care of my Zak with such respect and kindness. Every phone call was returned WHEN I was told it would be, how often does that happen these days? My questions were answered, and beautiful & gentle advice was shared. I was very quick to take possession of Zak when he was brought home, because I didn’t want to burst into tears! But I needed you to know how grateful I am for what you have done for me. Thank you so very, very much. I highly recommend choosing this wonderful family business. You can trust them to take the best care of your fur baby.
